Epson L385 Error 0x7D97
Epson L385 Error code 0x7D97 – A Troubleshooting Guide
The Epson L385 printer is a reliable and efficient device renowned for its exceptional performance. However, even the best machines can encounter errors from time to time. One such error is the 0x7D97 error code, which is often accompanied by the message “Additional cassette error.” This error typically indicates a problem with the optional cassette unit.
There are a few potential causes for this error. The first possibility is a failure of the connector part within the option cassette. In this case, the connection between the cassette and the printer may be compromised, preventing proper communication.
Another potential cause is a malfunctioning main board within the option cassette. If the main board is faulty, it can lead to communication errors and result in the 0x7D97 error code being displayed on the printer.
Additionally, a failure of the main board in the printer itself could also be the root cause of this error. When the main board encounters issues, it can affect the functioning of various components, including the optional cassette unit.
To troubleshoot and resolve this error, begin by checking the connection between the optional cassette unit and the printer itself. Ensure that all cables are properly connected and securely plugged in. If the connection appears to be intact, try power cycling the printer by turning it off, unplugging it from the power source, waiting for a few minutes, and then turning it back on.
If the error persists, it is recommended to contact Epson customer support or consult a qualified technician who can diagnose and repair the specific issue with your printer. Remember to provide them with the error code (0x7D97) for a more accurate assessment and swift resolution.
| Printer Model | Epson L385 |
| Error Code | 0x7D97 |
| Display On | PRINTER |
| Description and troubleshooting | Additional cassette error. Failure of the connector part of option cassette. Failure of the main baord of the option cassette. Failure of the main board. |
Key reset Epson L385
– Epson L385 Resetter For Windows: Download
– Epson L385 Resetter For MAC: Download
Check Supported Functions For Epson L385
If Epson L385 In Supported List
Get Wicreset Key
– After checking the functions that can be supported by the Wicreset software, if Epson L385 is supported, we will reset the waste ink as shown in the video below:
Contact Support For Epson L385
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