Epson EP-978A3 Error 0x13
The Epson EP-978A3 is a reliable scanner that provides top-notch performance. However, there are times when users may encounter an error code 0x13 displayed on the scanner. This error indicates an issue with the opposite side wrong contact detection distance in the scanner’s Automatic Document Feeder (ADF).
The error code 0x13 can be attributed to various factors. First, the CIS (Contact Image Sensor) module may have experienced a failure. This sensor is responsible for capturing the images during the scanning process. Another possible cause is a failure in the scanner housing, which may disrupt the proper functioning of the ADF.
Additionally, the error code may be linked to a fault in the main board of the scanner. The main board is responsible for controlling the overall operations of the device, and any malfunction can impact the correct functioning of the ADF. Another potential cause could be a disconnection in the cable or FFC (Flexible Flat Cable), which connects various components in the scanner.
Lastly, the error code 0x13 may also indicate a motor failure. The motor is responsible for the movement of the scanner components, and any failure in this component can affect the ADF’s functionality.
To troubleshoot the error code 0x13, it is recommended to turn off the scanner and unplug it from the power source. Then, carefully check for any loose or disconnected cables or FFC connections. If found, reconnect them securely. If the issue persists, it is advisable to contact Epson customer support for further assistance and to schedule a repair if necessary.
In conclusion, the Epson EP-978A3 error code 0x13 indicates a problem in the opposite side wrong contact detection distance in the scanner’s ADF. Possible causes include CIS module failure, scanner housing failure, main board failure, cable or FFC disconnection, or motor failure. Follow the suggested troubleshooting steps or seek professional support to resolve this error and resume the scanner’s normal functioning.
| Printer Model | Epson EP-978A3 |
| Error Code | 0x13 |
| Display On | SCANNER |
| Description and troubleshooting | Scanner/ADF opposite side wrong contact detection distance error. CIS Module failure. Scanner Housing failure. Main board failure. Cable or FFC disconnection. Motor failure. |
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